Welcome Residences

Room

It's a case of style of substance. Everything was being renovated here so it was all new. The furnishing is of the Victorian period and very tasteful. The bed was quite spacious and comfortable, with nice doona and pillow that's not paper thin. It was warm enough in Rome to not need any sort of heating. However, the bathroom shower leaked and there weren't any hooks to hang up stuff. The drawers were beautiful antique like but required you to turn a key every time you want to open it, after awhile, it was just tedious.

Rating - 3.5

Facilities

They had a fridge, yeah! But again, no kettle or water. I am confused again, what is it with Italian hotels and inconsistency? The 1st day we were there we got soap and shampoo, after 2 days, they stopped giving us anything. A few days later we got razors. Sometimes they don't line the bins. Alas, no Internet (which we really could've done with) or laundry (also really needed!)

The level of service we received from the staff was also very inconsistent. There were 2 people there who were really nice, and went the extra mile to get you information and other stuff you need, for example they recommended great restaurants, laundry and supermarket for us, but at other times, totally useless. When I told them we had a leak in the shower, they promised it would be fixed the next day. Needless to say, it wasn't so I went to find out why. It turned out that the person we told didn't even bother writing down our problem or passing it on. We then got told it couldn't be fixed for a few days because of the Easter holidays and we'd just missed the last working day opportunity. They didn't offer to move us to another room, and when I complaint they gave us some towels we could put on the floor to absorb the water. This only happened once though, afterwards we couldn't be bothered going specifically to get towels all the time and gave up all hope of the shower ever getting fixed where we were there, and just lived with a damp floor.

Got the useless guy again when we checked out. Luckily we did it early as it took them ages to figure out what was going on.

Rating - 1

Location

It was close to Termini station and the Metro, which was good, but you get "bad" sorts here - homeless, beggars, gangs. It was also quite noisy with road noises. Because our house is next to a highway, the noise didn't really concern us, but if you're not used to it, you might not get a good night's sleep. They seem to do construction work at really odd hours.

Rating - 3.5

Food

They serve a buffet style breakfast every morning. The selection is not as good as all the other places we've been to, and we were staying for 7 days, so got sick of all the stuff by the end of it. What's strange is that the selection is pretty different on different days, as in some pastries and cakes are not available sometimes, sometimes there's no bread, sometimes none of a particular jam. I think it's more a matter of inconsistency rather than them changing it for variety.

The offering included cereals, tea, coffee, chocolates, apricot tarts, chocolate marble cake, bread, yoghurt. I really could have done with some fruit. Unfortunately, all the food were of the cheapo variety. They didn't have a real cappuccino machine, and the juice was sugary and cordial like. Also, they never refill the breakfast offering, so once it's gone, that's it. This didn't affect us as we always had an early breakfast so we could head off, but if you're a late sleeper, this could be a problem.

Rating - 2.5

Value

At 85 Euro a night, it was not as bad as the Venice place. There wasn't much cheap accom in Rome so it was passable. I hope the accommodation in the smaller towns will be better from now.

Rating - 3

Snooze Points - 13.5

Info

Via Amendola 7
Roma 00185
Italy
Phone +39 (0)6 48901248
Website