Time
Wow, what a difference a country makes. We got to the airport very early but it still took ages to check in. The airport staff didn't inform us that once we checked in, there was no customs, so we couldn't claim our tax back. They operate on Canada time, which is a bit slower than Australia time but faster than Italy time.
Rating - 3
Comfort
Unfortunately this was the least comfortable of all the airlines we flew this trip and this was our longest flight yet. Everything was old and needed a rehaul or at least some refurbishment. The headrests didn't fold to the side, and personal screens? ha. The best thing was that the flight was not very full so we could move around to seats we wanted. If it was a full flight it would be VERY uncomfortable as the leg room and seating were crap.
Rating - 3
Service
Hey, at least they don't discriminate. The Air Canada air hostess were the oldest and ugliest I have seen, they were also extremely slow but they were very very friendly and willing to serve, it was just that their ability to serve was not great. Hmmm, which one is better, efficiency or friendliness?
Rating - 3.5
Allowance/Gifts
Well, because we were flying through the US, it meant that we could have lots more luggage as long as each bag is not more than 20kg. So we managed to haul all our chocolate home! As for gifts, we were happy to get a meal, as some people actually missed out.
Rating - 3
Food
Before I describe the food, just remember that this is America, and they don't serve Asian food. The food was the worst of all the airlines on this world trip. The pasta was damp and tasteless. They actually ran out of choices of food so I only got to try one meal. The best thing they served was probably the ice-cream. All the desserts were too sweet for my taste. Their redeeming grace though, were the Clamato drink, yup, you guessed it, a combination of clam and tomato juice, which I thought would taste very strange, but in actual fact, is quite addictive.
Rating - 2.5
Value
This was our last leg of our Round the World Fare with Lufthansa, which costs a total of $1779 + $665 in taxes, not bad for the amount of travel you get. We could've got it cheaper but Flight Centre ripped us off.
Rating - 4.5
Jumbo Points - 19.5
Info
Vancouver -> Sydney
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